Telstra outage: manager connected customers to faulty node in 'embarrassing error'

By Kate Aubusson
Updated February 28 2016 - 10:08am, first published February 10 2016 - 8:18am
Telstra chief operating officer Kate McKenzie said the fault was caused by "an embarrassing human error". Photo: Daniel Munoz
Telstra chief operating officer Kate McKenzie said the fault was caused by "an embarrassing human error". Photo: Daniel Munoz

Telstra has blamed a manager for the widespread network outage that affected millions of customers who were unable to make calls or access data for several hours on Tuesday.

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